Privacy Policy
Last updated: October 14, 2025
Introduction
Welcome to TWENTYTHREE ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We may collect personal information from you in a variety of ways, including:
- Personal Data: Personally identifiable information, such as your name, email address, and demographic information, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site, such as online chat and message boards.
- Therapy and Health Information: Information you share with your therapist is confidential, subject to legal and ethical guidelines. We do not access the content of your therapy sessions.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Create and manage your account.
- Connect you with therapists.
- Email you regarding your account or order.
- Improve our website and services.
- Monitor and analyze usage and trends to improve your experience with the site.
Disclosure of Your Information
We do not share your personal information with third parties except as described in this privacy policy. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- With Your Consent: We may share your information with your therapist and for other purposes with your consent.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us through our contact page.